Shipping policy

Easen Living Shipping Policy

We currently deliver nationwide across South Africa.

Delivery Timeframes

Standard delivery generally takes 8 to 11 business days from the date your order has been processed.

Business days exclude weekends and South African public holidays.

Delivery estimates are provided in good faith and may occasionally be affected by courier delays, severe weather, operational disruptions, public holidays, incorrect delivery information or other circumstances outside our reasonable control.

If a delay occurs, we will do our best to keep you informed and assist where possible.

Courier Service

Orders are delivered store-to-door using Aramex and other trusted logistics partners where necessary.

Once your order has been dispatched, tracking information will be sent to you using the contact details provided at checkout.

Delivery Delays

Easen Living is not responsible for delays caused solely by circumstances outside our reasonable control, including courier network disruptions, severe weather, public holidays, strikes, incorrect customer information or other unavoidable events.

However, this does not limit any rights you may have under applicable South African consumer law.

Where we are unable to fulfil your order within the agreed delivery period, any rights available to you under the Electronic Communications and Transactions Act and Consumer Protection Act will continue to apply.

Incorrect Delivery Information

Customers are responsible for providing a complete and accurate delivery address, contact number and any information reasonably required to complete delivery.

If an order cannot be delivered because the customer provided incorrect or incomplete information, additional delivery charges may apply where another delivery attempt is required.

Please contact us as soon as possible if you notice an error in your delivery details.

Missed Deliveries

Customers should ensure that someone is available to receive the parcel at the delivery address.

Where a courier cannot complete delivery and additional delivery attempts or return-to-sender fees arise, we may charge reasonable additional costs where legally permitted and where the failed delivery was caused by circumstances within the customer's control.

Lost or Damaged Parcels

If tracking shows unusual delays, your parcel appears lost, or your order arrives damaged, please contact us as soon as reasonably possible.

We will work with the courier to investigate the issue and provide an appropriate solution where required.

Shipping Costs

Shipping fees, where applicable, will be displayed at checkout before payment is completed.

Free shipping may be offered on qualifying orders, where indicated on the website or during checkout.

Order Processing

Orders may require processing before dispatch.

The estimated delivery period shown on our website should be read together with any processing information provided at checkout or in your order confirmation.

Tracking

Once your order has been dispatched, you will receive tracking information where available.

Please allow some time for the courier's tracking system to update after dispatch.

Contact Us

If you have questions about an order or delivery, contact:

Easen Living
Email: contact.easenliving@gmail.com
WhatsApp: 0670559001
Please include your order number when contacting us.